Step-by-step workflow guide

Handle warehouse problems consistently

Give common problems—shortages, damage, unreadable labels, and outages—a defined place, owner, and next step.

Implementation effort: High · Reviewed July 2026Not sure about a term? Open the plain-English glossary
Run the diagnostic
What this fixes

The normal workflow is usually documented; the problems that consume supervision and create bad inventory are handled from memory.

Works well whenEvery operational workflow
Usually a poor fit whenNone—the scope should be proportional, but every process has problems
Example

A picker finds an empty location, reports the shortage, places the tote in the marked problem area, and continues with the next order.

When this method works well—and when it does not

Works well when

  • Every operational workflow
  • High-turnover or temporary labor
  • Processes with recurring supervisor intervention
  • Automation tests that need safe backup method

Usually a poor fit when

  • None—the scope should be proportional, but every process has problems

Show exactly what happens at each step

Write down actions that someone can see or confirm: what the worker does, what moves, who owns the next step, and what happens if something goes wrong.

Before: common problem process
  1. 1Problem occurs
  2. 2Stop
  3. 3Find expert
  4. 4Invent workaround
  5. 5Record incompletely
After: better-controlled process
  1. 1Detect
  2. 2Classify
  3. 3Place safely
  4. 4Assign owner + clock
  5. 5Resolve + learn

Get these basics right before adding technology

  • One named person owns the process, and everyone agrees what one task includes
  • Current time, accuracy, problem, and volume numbers collected using written rules
  • One named person corrects product and location information
  • A written backup method and a clear path for getting help
Fix this first

If workers cannot reliably identify the item, order, or location, correct that problem before expecting new guidance equipment to improve accuracy.

Step-by-step procedure

  1. 01

    Create a finite problem problem categories

  2. 02

    Give each class a safe physical destination

  3. 03

    Name authority, response time, and system status

  4. 04

    Keep normal work moving where safe

  5. 05

    Review recurrence and eliminate root causes

Information the process must track

For each task, decide what item or order is being worked, where it comes from, where it goes, how much is expected, how the worker confirms completion, what happens when something goes wrong, and which system records the final result.

Technical notes for the warehouse software or IT team

Use one unique task ID. Re-sending the same message should not create a duplicate move or pick. Keep a way to compare records and repair differences when messages are delayed, repeated, or missed.

Decide what workers should do when something goes wrong

What the worker seesWhat the worker should do
Everything is coded “other”

Observe actual cases and repair the problem categories and prompts.

Problem area becomes permanent storage

Age by owner, consequence, and next decision.

Workers bypass the path

Make it faster and clearer than the workaround.

System outage procedure is untested

Run a controlled backup method and record checking and repair drill.

Numbers to watch

Problem rate by classMedian and 95th-percentile recovery timeOpen problem ageRepeat causeManual backup method recovery accuracySupervisor touches

Before the test starts, write down what is counted, what it is divided by, when the clock starts and stops, what is excluded, and where the data comes from. Keep those rules the same through the test.

Test it on a small scale before a full rollout

Trial steps

  1. Choose one realistic area, shift, and order mix
  2. Watch the current method long enough to include normal work and a busy period
  3. Test the new method using exactly the same measurement rules
  4. Review every problem and worker workaround before expanding the change

What must be true before rollout

  • The target output is maintained for one full, realistic shift
  • Accuracy and problem recovery meet the written target
  • New workers can follow the process without unwritten tips from experienced workers
  • The backup method works, and the team can return cleanly to the normal process

Voodoo is one possible way to guide the work—not the answer to every problem.

Where it may help

Displays can mark dynamic problem positions, show ownership/status, and support acknowledgement or escalation.

See how Voodoo works

When to choose something else

The site and devices do not replace safety, quality, HR, or regulatory authority for specialized problems.

Read how recommendations are made

Use these calculators to check the numbers